Recently we came across this quote from Mike Cherry, who is chairman of the Federation of Small Businesses, and was speaking about bank branch closures.
“Our members highly value the face-to-face interaction they receive in-branch, particularly when making complex financial transactions, with staff who often have a greater understanding of their business and the local economy,” he said.
We couldn’t agree more – when it comes to any important business decision, you want to make sure that you are speaking to someone with experience, and you want to be reassured that they truly understand your business – and that usually means a dedicated conversation – not via a call centre.
Mike Cherry’s words resonate with us – you may be familiar with our slogan “The bank manager has disappeared, but ASC are still here!”, which seems more and more apt.
