If you answered “yes”, that will put you in the minority.
The traditional bank manager has disappeared. Gone are the days when you had a dedicated contact who understood your business. Someone you can pick up the phone and actually talk to.
Nowadays, if you tried to ring your branch, you probably wouldn’t even be speaking to someone at your branch, but probably someone at a call centre many miles away.
Most people don’t know who their bank manager is, and couldn’t speak to the same person twice even if they wanted to. That’s one of the advantages of using ASC. You speak directly to a dedicated individual, who will handle your case from start to finish. So, if you have any questions, you know who to contact and how to reach them. And you’ll know their name!