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The best call centre is no call centre!

Published 03/06/2014 08:51:33

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You don’t need me to tell you that this sort of experience is happening more and more. In fact, I can recall an episode of the TV show The Simpsons, where even the police have an automated system – “If you are being murdered, press 1!” And it hasn’t quite got to that stage yet, but it certainly seems like we are moving in that direction.

Last week I read an article which was comparing call centres abroad with those based in the UK, citing the example of one high street bank that, having moved their call centre back to the UK, had since experienced a higher volume of complaints. If a company has to choose between the two options, which one would prove to be more beneficial?

Well, I think that there is a third answer. Why is there the need to have a call centre at all? We all know that people prefer talking to actual human beings on the phone. Having to go through multiple options, and be kept on hold before getting to speak to the person you need to can be infuriating to say the least.

And obtaining business finance is no different. Quite often, you need to talk to somebody and ask them direct questions, and not have to go through several options on a machine first. And it is useful having one point of contact that you can phone up and speak to directly, instead of being passed around an office like an object.

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Why ASC?

You already know that arranging business finance can be a tricky experience.

We appreciate that your time is precious. With our extensive knowledge of business finance available in today’s SME market we can approach the lending institutions that are right for your business finance needs. You will be saved from the frustration of endless form filling, repeated conversations with numerous lenders, and save you from having to provide each different lender stacks and stacks of information.

Our job is to remove the ever increasing number of hurdles that are put in your path, by arranging business finance or commercial finance for you in a time-saving and more efficient manner.

ASC have been established for over forty years and we have experienced more recessions and ups and downs in the economy then we care to remember. Due to our clear focus on independent businesses and entrepreneurs we have developed a track record which is envied by our competitors. You will deal directly with an experienced Director who has a strong commercial background and real experience enabling him or her to find the business finance which is just right for your business.

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