The ASC Blog

Do you like call centres? Yes or No?

Published 03/12/2013 10:42:00

If you are one of the few who answered “Yes”, then you can stop reading. And if not, then you might like what we have to say.

“Your call has been placed in a queue and will be answered shortly…”

Thank you for calling the cinema. If you would like to book tickets, press 1. For opening times, press 2”.

It seems as if human contact is slowly being driven out of society. You can hardly phone a business without having to speak to a machine first. Admittedly, sometimes these systems can work well, but there are other times when you just want to speak to a human being. Take self-service check-outs at supermarkets, they can work great and speed up your weekly shop, but if something goes wrong the machine just stops and repeats itself! “Unexpected item in the bagging area!” There are clearly times when you want to be able to deal with a human – and have somebody able to talk to and apply common sense to a situation, something a machine will never be able to do. (I’ll admit that some larger organisations are so enshrouded in regulation and procedure that even if you get to speak to a person, they still cannot use common sense, but that is a different discussion!)

And obtaining business finance is no different. Quite often, you need to talk to somebody and ask them direct questions, and not have to go through several options on a machine first. And it is useful having one point of contact that you can phone up and speak to directly, instead of being passed around an office like an object.

This is the approach we adopt with ASC. You can speak directly to an experienced director who can guide you through the process from start to finish. No call centres, no machines – just straight and direct communication.

So if you are looking for finance for your business, and want to deal with a human rather than a call centre, find out more about how ASC can help you.

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Why ASC?

You already know that arranging business finance can be a tricky experience.

We appreciate that your time is precious. With our extensive knowledge of business finance available in today’s SME market we can approach the lending institutions that are right for your business finance needs. You will be saved from the frustration of endless form filling, repeated conversations with numerous lenders, and save you from having to provide each different lender stacks and stacks of information.

Our job is to remove the ever increasing number of hurdles that are put in your path, by arranging business finance or commercial finance for you in a time-saving and more efficient manner.

ASC have been established for over forty years and we have experienced more recessions and ups and downs in the economy then we care to remember. Due to our clear focus on independent businesses and entrepreneurs we have developed a track record which is envied by our competitors. You will deal directly with an experienced Director who has a strong commercial background and real experience enabling him or her to find the business finance which is just right for your business.

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